Elevating Employee Wellbeing: Inside Our New User Experience and Coaching Expansion

The landscape of employee benefits is changing. Rising healthcare costs, retention challenges, and the demand for personalization require a fresh approach. Employees expect solutions that prioritize empathy and deliver real results.

In response, Navigate is unveiling purpose-driven enhancements to kick off 2025. Developed in collaboration with brokers, clients, and participants, these updates bring personalized, people-centered solutions to life—boosting engagement, cutting costs, and improving health outcomes.

Built for simplicity and impact

• User-friendly design: A refreshed interface makes engagement effortless.

• Actionable insights: Clear guidance leads to lasting results.

• Motivation through progress: Visual trackers keep employees on track.

• Modernized challenges: Intuitive, stress-free, and designed for today’s workforce.

• Expanded coaching: Programs for mental wellbeing, weight management, and condition care offer accessible solutions that reduce costs.

"We’ve redefined what it means to support workplace wellbeing—making it simple, clear, and deeply personal,” said Jeremy Knipper, Chief Technology Officer at Navigate.

See the new user experience with our interactive platform demo →

A fresh look for enhanced usability

The latest design updates for Navigate introduce a clean, modern look that is friendly, self-assured, and most importantly, human. 

“We listened closely to our clients and broker partners, and they've been asking for a personalized experience with clear next steps to support cost savings and results,” shared Knipper. “The refreshed user experience delivers clear guidance on what’s next and emphasizes program progress— supporting our clients in creating stable and supportive cultures of care to help employees move from struggling to surviving.”

A closer look at the new experience

The new streamlined interface focuses on two critical elements for program success: where participants are in their journey and the next action they need to take.

Designed for clarity and simplicity, the updated interface reduces clutter while retaining familiar features in a modernized layout. With our improved user experience, participants are guided at every step to confidently take their next action. From updated labels and buttons to device connections in challenges and progress tracking, every element is thoughtfully designed to build participant confidence in their personalized wellbeing program.

Key highlights include:

• Next activity: Provides a clear outline of upcoming actions, including training sessions, video courses, or challenges, helping participants stay on track. This section can be tailored by the client to align with and support the achievement of your goals.

• Progress tracker: Displays participants' current standing in their wellbeing program, promoting a sense of achievement and motivation.

• Rewards: Simplifies point redemption, connecting accomplishments to tangible benefits to boost engagement and satisfaction.

Additionally, participants can now easily navigate between the program, challenges, and social dashboards, making engagement more seamless and efficient.

See the new user experience with our interactive platform demo →

Refreshed challenges and a new content library to improve employee wellbeing

At Navigate, we’ve taken another stride in our mission to redefine workplace wellbeing. We're thrilled to introduce exciting upgrades to our challenge content and course library, designed specifically to drive engagement and deliver outcomes.

Modernized challenges for today’s workforce

Our personal and group challenges have undergone a complete transformation, making them not only more engaging but also seamlessly intuitive. Here's what to expect:

• Enhanced look and usability: Fresh, modern designs combined with user-friendly functionality ensure smooth, stress-free participation.

• Relevant and engaging updates: After a thorough curriculum refresh, every challenge now delivers meaningful, actionable, and enjoyable experiences tailored to your employees' needs.

Expanded, actionable content library

We’ve elevated our content library to empower employees with tools that truly make a difference. Highlights include:

• Expert-curated resources: Collaborations with industry leaders have enabled us to add high-quality, actionable insights designed to help participants effectively manage their wellbeing.
• Video course content: With employees increasingly favoring visual learning methods, we’ve introduced an all-new library of video courses for greater engagement and accessibility.

• All-in-one wellbeing tools: From articles to worksheets to expert-led videos, tools like our partnership with Your Money Line offer comprehensive resources to sustain healthy habits and enable real behavior change.

   

Our people-first wellbeing philosophy ensures programming that’s empathetic, personalized, and designed to inspire action. Jenn Lowry, Vice President of Product Strategy, sums it up best:

"Every piece of content has been thoughtfully crafted to support habit-building and behavior change. By offering diverse resources and updated tools, we’re meeting participants where they are and elevating their experience at each step of the way."

These advancements showcase our unwavering commitment to helping HR leaders foster thriving workplaces, one employee at a time. Transform your organization's wellbeing experience with our modernized challenges and expanded content today.

Expanded coaching programs for prevention, mental wellbeing, and condition care

Navigate continues to redefine employee wellbeing with an expanded suite of coaching programs designed to deliver integrated, impactful care. The enhanced offerings now include cardiometabolic and mental wellbeing support, covering prevention, mental wellbeing, tobacco cessation, lifestyle, diabetes, hypertension, and weight management.

New and enhanced health coaching programs:

• Weight management coaching: Supports employees on their weight management journey, optimizing GLP-1 use or offering non-medication-based solutions to reduce healthcare costs while delivering personalized, engaging care
• Condition management coaching: Provides pharmacist-led care that bridges gaps between primary care visits, focusing on behavioral support, nutrition, medication management education, and personalized programming, all in close collaboration with primary care providers
• Lifestyle coaching: Promotes disease prevention and health maintenance through personalized awareness and education in managing stress, sleep, nutrition, activity, weight, life balance, and more, including targeted outreach to moderate-risk participants
• Biometric screenings and wellbeing results review: Coaches empower with personalized guidance on biometric and HRA survey results, areas of need, and next best step they can take to improve their health and wellbeing to increase preventive actions that reduce long-term risks
• Mental wellbeing coaching: Addresses the deeply intertwined nature of mental health and overall health with accessible, cost-effective solutions, including biometrics results review and personalized coaching for preventive care and mental wellbeing

“With this expansion, we’ve intentionally made our mental wellbeing and results review coaching the most affordable in the industry, helping our clients remove barriers that often lead to care gaps—whether financial, physical, or mental—so employees can access the care they need to thrive at work and beyond,” added Vincent.

Giving participants a strong start

We understand that starting a coaching program can feel unfamiliar, so we've introduced a feature that allows participants to preview and get comfortable with each session before diving in. This thoughtful approach is designed to help participants feel confident, supported, and fully prepared to make the most of their coaching experience—whether it's a virtual (video) or telephonic 1:1 session.

Integrated scheduling for every coaching session

Empowering participants to take charge of their health journey starts with flexibility. Our integrated health coaching scheduler allows participants to easily book their virtual (video) or telephonic sessions at a time that works best for them. With clear availability and an intuitive interface, they have one convenient place to manage all their health and wellbeing support.

Explore integrated coaching in our interactive product demo →

Connect seamlessly with employees with multi-channel communications

Unify, streamline, and energize your employee experience with Navigate. Mobile, digital, and offline communications help streamline employee communications and accelerates time to value by activating and connecting your workforce at every touchpoint—from onboarding to challenges and personalized outreach—all aligned to your goals, including:
 

• Effortless onboarding and engagement: Streamline communications with automated emails, including a monthly newsletter, to keep employees informed and engaged without adding to your workload

• Seamless recognition and participation: Leverage texting to encourage employee recognition, boost participation, and reinforce your commitment to wellbeing—all without the need for additional tools in your tech stack

• Engagement at the right moment: Mobile push notifications deliver timely updates and reminders that keep employees motivated and delighted, driving sustained participation

• Centralized event awareness: Integrate an events calendar to promote programs, projects, and special events, fostering greater participation and a stronger sense of belonging

• Versatile group support tools: Use printable PDFs and digital screen displays to make group challenge enrollment simple and keep engagement strong throughout the program

• Clear and inspiring program resources: Launch with confidence using materials like guides, videos, and program overviews to communicate your unwavering commitment to employee health and wellbeing

The future of workplace wellbeing starts here

As we navigate the complexities of the modern workplace, tools that provide accurate, personalized, and actionable insights into employee engagement and wellbeing will be invaluable. Navigate's redesigned user experience and coaching solutions enhance our signature Total Health platform, which streamlines employee health, wellbeing, and benefits navigation. It provides HR and finance teams with a real-time risk dashboard, empowering you with immediate insights to optimize benefit design from strategy to execution – future-proofed for whatever the future holds.

All these features and solutions are available now. 

Not a Navigate customer? Take a tour or request a personalized demo to discover how Navigate’s people-first solutions drive employee engagement, reduce costs, and improve outcomes.