From low engagement to lasting impact, personalized health coaching improved employee wellbeing

This case study highlights how a leading energy and natural gas company partnered with navigate health coaching to overcome low engagement in their corporate wellbeing program and achieve significant improvements in employee health and cost savings. By implementing tailored condition management coaching and data-driven strategies, the company successfully reduced healthcare costs, improved employee health outcomes, and fostered a culture of wellbeing.  

The challenge 

 Operating within the competitive energy and natural gas sector, a prominent company with 4,600 employees faced significant challenges in their corporate wellbeing efforts. Despite years of investment in a wellbeing program, leadership grappled with persistent low engagement levels, particularly among high-risk individuals, and minimal improvement in health outcomes. The existing solution failed to meet expectations, falling short in areas like comprehensive health coaching and proactive risk management strategies. This created costly inefficiencies and hampered leadership’s goals for improved employee wellbeing and ROI. Frustrated with an underperforming vendor, the organization recognized the need for a strategic shift—one that would engage their employees in a meaningful, measurable way. 

Customized solutions and strategies

Navigate Health Coaching teamed up with the company to reimagine its approach to wellbeing. By collaborating closely with leadership, the Navigate team developed a personalized strategy tailored to address key challenges and align with the company’s larger goals. At the heart of the plan was condition management coaching, backed by Navigate’s advanced data insights. This targeted approach identified high-risk employees and connected them with personalized coaching plans to reduce risks and promote lasting health improvements.  

To encourage engagement, Navigate also introduced a revamped rewards program, designed to inspire participation in preventive care and proactive health coaching. This shift not only empowered employees to take charge of their health but also highlighted the company’s genuine commitment to creating a culture of wellbeing.

The results  

Over three years, navigate health coaching delivered impactful results that exceeded expectations:  

• $7 million reduction in projected healthcare costs: the savings equated to a 350% ROI, offering substantial financial benefits for the organization.  

• Improved health outcomes: 100% of engaged members saw improvements in their biometric results, with 35% resolving high-risk health conditions entirely.  

• High care-protocol adherence: 83% of high-risk employees adhered to care protocols tailored to their unique conditions.  

• Exceptional satisfaction rates: 98% of participants reported being satisfied or extremely satisfied with their coaching experience.  

These achievements underscored the value of a customized and proactive approach to employee wellbeing. By addressing high-risk conditions and fostering healthier workplace habits, the organization set a new standard for success in corporate health initiatives.  

A lasting impact

This partnership highlights the transformational potential of navigate health coaching’s tailored solutions. By prioritizing data-driven insights, strategic partnerships, and employee-centric wellbeing initiatives, this energy company achieved results that went beyond cost savings—they built a healthier, more engaged workforce. 

Navigate’s holistic approach demonstrated that empowering employees to take charge of their health can drive significant organizational benefits, from reduced costs to improved morale and retention. Today, this client exemplifies what’s possible when wellbeing becomes the foundation for long-term growth and success.

Ready to transform your workplace? Let’s build a healthier, more resilient organization today. Learn more at navigatewell.com