A government entity found a better way to tackle rising healthcare costs by partnering with Navigate Wellbeing Solutions. Together, they rolled out personalized health coaching programs designed to address chronic conditions and everyday lifestyle challenges. Over five years, they saw real results—improved employee health, reduced costs, fewer workers’ compensation claims, and a stronger culture of wellbeing.

The challenge

A government entity's leadership recognized the urgent need for an innovative solution when faced with escalating healthcare costs driven by increasing medical claims. Their goal was clear—improve employee health, enhance overall wellbeing, and reduce the financial strain caused by unmanaged chronic conditions and lifestyle-related health issues.

Navigate’s strategic account managers conducted an in-depth analysis of the county’s medical claims data and pinpointed the root causes of their challenges. These findings showed that an effective, personalized approach to health coaching could address the most pressing concerns. Navigate Health Coaching was introduced to provide personalized support, empowering employees to proactively manage their health and build sustainable, positive lifestyle habits.

Customized solutions and strategies

They implemented several targeted components of Navigate Health Coaching, each designed to address specific aspects of employee wellbeing:

Biometric screenings

Early detection of potential health issues became realistic through biometric screenings. These screenings provided employees with critical insights, reducing the possibility of severe health complications through timely interventions.

Wellbeing results reviews

Employees were empowered with actionable insights, helping them set personalized health goals. Navigate provided next-step recommendations to encourage meaningful health improvements aligned with each individual’s biometric data.

Condition management coaching

For employees with high-risk health factors, Navigate’s personalized coaching served as a vital lifeline. This included personalized resources and advocacy efforts to support employees in collaboration with their personal physicians, leading to enhanced health outcomes.

Lifestyle coaching

Navigate’s holistic and personalized approach to lifestyle coaching nurtured sustainable behavior changes. By focusing on habits like nutrition, physical activity, and stress management, employees were encouraged to lower long-term health risks while fostering personal growth and balance.

Dedicated account management support

A Navigate Account Manager continuously monitored program success through outcomes data and adapted coaching strategies to improve employee engagement and completion rates. This proactive collaboration ensured the program evolved to meet their employees’ unique needs and goals.

The results

They experienced transformational outcomes from their partnership with Navigate Health Coaching, showcasing the program’s measurable impact.

Cost savings

Over five years, the county saved more than $4 million in medical claims costs, achieving an ROI exceeding 1,000%. On average, each participating employee brought yearly savings of over $3,000.

Workers’ compensation claims

Over a 3-year span, workers’ compensation costs for Navigate Health Coaching participants dropped by 79% compared to non-participants, demonstrating the program’s long-term value and effectiveness in reducing workplace health costs.

The impact

79%

Reduction in workers’ compensation costs for participants over three years compared to non-participants

$4m

Saved in medical claims costs

1k%

Achieving an ROI exceeding 1,000%

$3k

Average savings per participating employee per year

Driving positive change through wellbeing

Their success highlights how a thoughtful, data-driven approach to employee wellbeing can create ripple effects throughout an organization. By aligning with Navigate’s mission to empower individuals and organizations through the 8 Pillars of Wellbeing, the county not only improved health outcomes but also fostered a culture that values personal growth, community, and purpose.

Navigate’s flexible solutions, backed by their dedicated customer-focused approach, played a pivotal role in helping this government entity achieve remarkable program engagement and measurable success. This case study underscores the power of investing in employee wellbeing to drive meaningful change for organizations and their people.

Building a healthier future together

The impact of this wellbeing program is just the start. They're building a healthier, more empowered workforce by focusing on employee wellbeing and using Navigate’s personalized, data-driven solutions. It’s proof that investing in wellbeing isn’t just the right thing to do—it’s a smart move for everyone.

Ready to transform your workplace? Let’s build a healthier, more resilient organization today. Learn more at navigatewell.com